Daniel Abraham Wedlock

Cultivated and maintained strong relationships with existing customers through proactive in-person and phone engagement, ensuring sustained business growth.

Strategically identified and secured new client appointments, expanding the customer base and market reach for fresh produce.

Negotiated competitive sales prices, contracts, and payment terms, optimizing revenue and client retention.

Consistently met and aimed to exceed challenging sales targets by effectively promoting new products and special deals.

Provided expert advice on delivery schedules and comprehensive after-sales service, enhancing customer loyalty and satisfaction.

Analyzed sales trends and provided actionable feedback to the sales office, contributing to informed strategic decision-making.

Efficiently escalated and resolved complex customer issues, improving customer satisfaction and retention rates.

Delivered comprehensive customer support via email, phone, and in-person reception, maintaining a high standard of service.

Accurately updated email and delivery records, enhancing data integrity and operational efficiency.

Provided general customer support, ensuring prompt and effective resolution of inquiries and concerns.

Served as the primary point of contact for corporate clients, managing all account-specific matters to foster robust relationships.

Cultivated long-lasting, mutually beneficial relationships with corporate clients and internal departments, significantly enhancing the customer experience.

Oversaw timely account management, including negotiating contract renewals and creating new add-ons, contributing to sustained revenue growth.

Ensured successful delivery of business solutions aligned with customer needs and objectives, achieving high client satisfaction.

Prepared comprehensive reports on account status, providing key insights for strategic decision-making.

Collaborated with the Sales team to onboard new potential clients and develop existing relationships, directly contributing to increased Sales Team Revenue.

Provided detailed product and service information, enhancing customer understanding and satisfaction.

Identified, researched, and resolved complex customer issues using a computer system, maintaining high resolution rates.

Served as the primary contact for technical assistance, delivering Level 1 remote troubleshooting via phone and email.

Directed unresolved issues to appropriate support personnel, ensuring timely and effective resolution.

Collected and relayed customer feedback and suggestions to internal teams, contributing to service and product improvements.

Communicated and enforced performance standards, providing regular updates on actual performance versus target metrics to team members.

Supported regional management by performing key duties during absences, ensuring seamless team operations and sustained productivity.

Managed inventory and stock, maintaining detailed records of usage and sales, and advising management on ordering to prevent shortages.

Ensured consistent brand representation by upholding company presentation standards for all materials and physical appearances.

Provided exceptional customer service, effectively handling inquiries and complaints to maintain high satisfaction levels.

Contributed significantly to the company's sales revenue through direct mentorship of existing account executives and strategic sales presentations.

Developed and delivered professional sales presentations, equipping the sales team with tools to close deals effectively.

Planned and executed Roadshows and Outbound Sales (OB's) initiatives, successfully increasing sales and market penetration.

Served as the primary liaison for existing and potential corporate clients, expertly negotiating agreements and closing sales.

Conducted thorough market and customer information gathering, informing strategic sales approaches.

Represented the company at trade exhibitions and demonstrations, effectively addressing objections to secure sales.

Accurately recorded sales and order information, ensuring precise data entry into the computer system.

Continuously reviewed personal sales performance, consistently meeting or exceeding targets and gaining a deep understanding of corporate client needs.

Maintained and developed strong customer relationships through consistent in-person, phone, and email communication.

Successfully prospected new business through cold calling, arranging meetings with potential customers to expand market reach.

Applied consultative selling skills to identify opportunities, overcome objections, and consistently close sales.

Collaborated closely with IT and Technical Teams to ensure timely and accurate delivery of Unwired Internet services, enhancing customer satisfaction.

Recognized as the Sales Manager's top choice for Outbound Sales (OB's) and Roadshow assignments due to consistent high performance.

Consistently met and frequently exceeded daily sales targets, demonstrating exceptional sales acumen.

Leveraged strong communication and negotiation skills to effectively market and sell a diverse range of Digicel products.

Significantly expanded customer base through proactive cold contacting, Roadshows, and Door-to-Door sales initiatives.

Proactively engaged in self-training on new products and services, maintaining up-to-date expertise to better serve customers.

Consistently selected by the Sales Manager for Outbound Sales (OB's) and Roadshow activities, highlighting trusted performance.

Regularly met and often exceeded daily sales targets, demonstrating strong commitment and sales effectiveness.

Managed communication with international clients, providing remote troubleshooting for technical issues.

Efficiently escalated trouble calls/emails, ensuring timely resolution for critical incidents.

Monitored server and network latency, proactively identifying and addressing potential issues to maintain system uptime.

Developed and delivered refresher training to the team, enhancing customer service skills and operational efficiency.

Provided effective live chat troubleshooting support, resolving customer issues in real-time.